TAILOR TAYLOR TERMS AND CONDITIONS / POLICIES.
PURCHASED ITEMS/ RETURN AND REFUND POLICIES:
Cut fabrics and signed books are non returnable and non refundable.
We cannot be held responsible for items that are lost or damaged in transit.
You have the right to return any unopened and unused products within 14 days of purchase for a full product refund (not including any shipping costs).
In this case, items must be returned in their original condition. The customer is responsible for the associated costs and risks of this.
For products requiring a refund, the order will be processed within 5 working days of the goods being received by us in their original condition including all packaging.
WORKSHOPS / EVENT CANCELLATIONS:
For workshops or events that are organised by a third party, Tailor Taylor cannot be held responsible for cancellation compensation or refund requests. Please contact the event holder for more details.
For events or workshops that are organised by Tailor Taylor, in the unfortunate event that a workshop/event has to be cancelled an alternative date or workshop to the same value will be offered first before offering a full refund of the workshop/ event fee only. Tailor Taylor will not be responsible for any additional costs incurred such as travel and accommodation.
CONSUMER RIGHTS – WORKSHOP / EVENT CANCELLATION:
Due to the nature of the workshops / events once payment is made to secure your place, you do not have the right to refund. If you are unable to attend, for what ever reason, please try and notify us within two weeks of the date. You are able to send someone else in your place if you prefer but please let us know of their contact details (name, address, email address and telephone number) in advance, so that arrangements may be made where possible and confirmation details can be passed onto the new party.
If possible we will try to offer you an alternative date or alternative workshop to the same value to attend, however this may not always be possible.
PRIVACY NOTICE AND POLICY:
Maintaining the security of your personal data is a priority. We are committed to respecting your privacy rights and protecting your personal data at all times.
The personal data and information collected would have been provided by yourself from one or all of the below sources:
The information collection will depend on our interaction but will mainly include:
We may use your Identity, Contact Data to contact you regarding relevant products or services from time to time in the form of an email or newsletter.
When you sign up to our newsletter, we collect your name and email address, this information is stored in our secure Mailchimp account which has two-factor authentication login enabled.
You have the right to opt out of this at anytime by following the “unsubscribe” links on any newsletter message sent to you or by contacting us at any time. Your information will not be shared with any third parties. However, our website contains links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites
Cut fabrics and signed books are non returnable and non refundable.
We cannot be held responsible for items that are lost or damaged in transit.
You have the right to return any unopened and unused products within 14 days of purchase for a full product refund (not including any shipping costs).
In this case, items must be returned in their original condition. The customer is responsible for the associated costs and risks of this.
For products requiring a refund, the order will be processed within 5 working days of the goods being received by us in their original condition including all packaging.
WORKSHOPS / EVENT CANCELLATIONS:
For workshops or events that are organised by a third party, Tailor Taylor cannot be held responsible for cancellation compensation or refund requests. Please contact the event holder for more details.
For events or workshops that are organised by Tailor Taylor, in the unfortunate event that a workshop/event has to be cancelled an alternative date or workshop to the same value will be offered first before offering a full refund of the workshop/ event fee only. Tailor Taylor will not be responsible for any additional costs incurred such as travel and accommodation.
CONSUMER RIGHTS – WORKSHOP / EVENT CANCELLATION:
Due to the nature of the workshops / events once payment is made to secure your place, you do not have the right to refund. If you are unable to attend, for what ever reason, please try and notify us within two weeks of the date. You are able to send someone else in your place if you prefer but please let us know of their contact details (name, address, email address and telephone number) in advance, so that arrangements may be made where possible and confirmation details can be passed onto the new party.
If possible we will try to offer you an alternative date or alternative workshop to the same value to attend, however this may not always be possible.
PRIVACY NOTICE AND POLICY:
Maintaining the security of your personal data is a priority. We are committed to respecting your privacy rights and protecting your personal data at all times.
The personal data and information collected would have been provided by yourself from one or all of the below sources:
- Making a purchase from the website
- Signing up to a newsletter via the website
- Signing up to a newsletter at an event or workshop
- Entering a competition.
The information collection will depend on our interaction but will mainly include:
- Identity Data includes first name, surname name, username or similar identifier, title.
- Contact Data includes billing address, delivery address, email address and telephone numbers (including mobile numbers) for the purposes of following-up orders, responding to queries and shipping products.
- Financial Data payment card details are collected but not stored by us. They are processed by a secure third party card processing company.
- Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
We may use your Identity, Contact Data to contact you regarding relevant products or services from time to time in the form of an email or newsletter.
When you sign up to our newsletter, we collect your name and email address, this information is stored in our secure Mailchimp account which has two-factor authentication login enabled.
You have the right to opt out of this at anytime by following the “unsubscribe” links on any newsletter message sent to you or by contacting us at any time. Your information will not be shared with any third parties. However, our website contains links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites